Shipping & Returns
Shipping
SHIPPING TIMES:
Our standard delivery times are the following:
North Island:
Metro deliveries: 1-3 days
Rural deliveries: 2-5 days
South Island:
Metro deliveries: 2-4 days
Rural deliveries: 3-7 days
Backyard Games uses Post Haste couriers who are consistent and quick. We strive to send out orders on the day of purchase or the morning after.
CHRISTMAS SHIPPING:
Due to Christmas and the current courier landscape, our delivery times will be closer to the longer timeframe during this peak period.
Please see below order deadlines as guide for receiving orders in time for Christmas:
North Island:
Metro deliveries: Fri 20th Dec
Rural deliveries: Wed 18th Dec
South Island:
Metro deliveries: Wed 18th Dec
Rural deliveries: Tue 17th Dec
Please note these dates are a guide only and we will not be liable for items not delivered prior to Christmas, even if they are sent before these dates.
SHIPPING COSTS:
Shipping costs are calculated at the checkout and are based on the following:
Larger items
$14.99 for North Island metro
$22.99 for North Island rural
$24.99 for South Island metro
$34.99 for South Island rural
All other items
$9.99 for North Island metro
$17.99 for North Island rural
$9.99 for South Island metro
$17.99 for South Island rural
CHISTMAS DELIVERY CUT OF DATES:
Urban/Metro addresses North Island: Order by Wednesday 21st December
Urban/Metro addresses South Island: Order by Monday 19th December
Non-urban/Rural addresses North Island: Order by Friday 16th December
Non-urban/Rural addresses South Island: Order by Friday 16th December
We will still be shipping out orders right up until the 23rd of December so there is a chance that your orders will arrive if sent out after those dates (we just can’t guarantee it).
If you have any worries, please send us an email at hello@backyardgames.co.nz or contact us on 027 907 0010.
Returns
If you discover a fault or problem with any purchase made through the Backyard Games NZ Ltd website please contact us immediately (within one week of receipt) and we will replace or exchange the product. Please indicate the reason for your return. Package the item securely and mail it in its original condition (i.e. original box and packaging).