Shipping & Returns

Shipping

Our standard delivery times are the following:

North Island:
Metro deliveries: 1-3 days
Rural deliveries: 2-5 days

South Island:
Metro deliveries: 2-4 days
Rural deliveries: 3-7 days

Backyard Games uses Post Haste couriers who are consistent and quick. We strive to send out orders on the day of purchase or the morning after.  Unfortunately, due to Christmas and the current courier landscape, our delivery times will be close to the longer timeframe.

If you have any worries, please send us an email at hello@backyardgames.co.nz or contact us on 027 307 3336.

Returns

If you discover a fault or problem with any purchase made through the Backyard Games NZ Ltd website please contact us immediately (within one week of receipt) and we will replace it or exchange at our own cost. Please indicate the reason for your return. Package the item securely and mail it in its original condition (i.e. original box and packaging).