Shipping & Returns
Our standard delivery times are the following:
Metro deliveries: 1-3 days
Rural deliveries: 2-5 days
Metro deliveries: 2-4 days
Rural deliveries: 3-7 days
Backyard Games uses Post Haste couriers who are consistent and quick. We strive to send out orders on the day of purchase or the morning after. Unfortunately, due to Christmas and the current courier landscape, our delivery times will be close to the longer timeframe.
CHISTMAS DELIVERY CUT OF DATES:
Urban/Metro addresses North Island: Order by Wednesday 21st December
Urban/Metro addresses South Island: Order by Monday 19th December
Non-urban/Rural addresses North Island: Order by Friday 16th December
Non-urban/Rural addresses South Island: Order by Friday 16th December
We will still be shipping out orders right up until the 23rd of December so there is a chance that your orders will arrive if sent out after those dates (we just can’t guarantee it).
If you discover a fault or problem with any purchase made through the Backyard Games NZ Ltd website please contact us immediately (within one week of receipt) and we will replace it or exchange at our own cost. Please indicate the reason for your return. Package the item securely and mail it in its original condition (i.e. original box and packaging).